Frequently Asked Questions

Common questions about jewellery, orders, and services

Do you provide BIS hallmarked gold jewellery?

Yes. Our gold jewellery is BIS hallmarked for purity assurance.

Do you make custom jewellery designs?

Yes. We offer custom design services for bridal jewellery, gifts, and personalized pieces.

Do you offer jewellery repair and polishing?

Yes. We handle repair, resizing, stone setting, polishing, and restoration services based on item condition.

How long does custom jewellery take?

Delivery timelines vary by design complexity, usually between 7 to 21 days after final design approval.

Can I exchange old gold for new jewellery?

Yes, exchange options are available after purity and weight assessment at the store.

Do you provide a bill and certification?

Yes. We provide proper billing, hallmark details, and certifications where applicable.

What are your store timings?

We are open Monday to Sunday from 10:00 AM to 10:00 PM.

Do you accept digital payments?

Yes. We accept UPI and other common digital payment methods along with cash.

Can I visit for design consultation before purchase?

Yes. You can visit the store for consultation and design guidance without any obligation to buy.

Where is Basudev Jewellers located?

We are located at Gosagareswar Chowk, Old Town, Ratha Road, Bhubaneswar, Odisha 751002.